Help & FAQ's
We accept all major credit/debit cards and PayPal
Cancelling or amending an order
Please contact us as soon as possible if you wish to change or cancel your order. If your order status has been changed to despatched it may not be possible to change the order.
If your chosen item is out of stock, we will contact you as soon as possible and ask you if are happy to wait for the item to come back into stock. For items marked as Special Order, please check the delivery estimate on the product page.
Our standard delivery is £5 with an estimated delivery of 2-3 working days.
Parcelforce - £14
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Parcelforce - £16
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Standard delivery - £11.00
Safe Place Requests
If you would like your parcel to be left in a safe place, please add a note to your order at checkout and state where you’d like the parcel to be left. The responsibility of the parcel then transfers to you. Please note: Orders containing paint require a signature and cannot be left in a safe place.
Special Order Items
Items marked as SPECIAL ORDER are ordered on request and may be delivered directly form our supplier. The delivery estimate is displayed on the product page. If several products are ordered you may receive more than one delivery.
Next day delivery
UK Next Working Day £8
Order before 2pm Mon - Thurs for next day delivery. If you order after 2pm on a Thursday you will receive your order the following Monday. Friday/Saturday/Sunday next day orders will be delivered on Tuesday.(excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special order items are not available for next day delivery.
Weekend delivery is charged at £10.
Order before 2pm Monday - Friday for Saturday/Sunday delivery. (excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special Order items are not available weekend delivery.
Information about where we ship to can be found here
Recipients of deliveries made outside the UK may be subject to local import fees, duties and taxes. All applicable charges for custom clearance will be payable by the parcel recipient.
We can’t tell you what the import cost would be, as customs policies and import duties vary widely from country to country. We recommend that you contact your local customs office for current charges before placing your order.
We regret that we are unable to accept orders for delivery to an address containing a PO Box Number or from persons whose own address contains a PO Box Number.
Products that contain liquids or paint are not available for international orders.
Please allow up to 5 working days for your samples to arrive. Items marked as Special Order may take up to 15 days depending on the manufacturer.
Please allow 10-15 working days.
Our delivery partners
We use both DPD and Parcelforce to deliver our parcels. Special order items may be sent directly from the manufacturer.
On delivery, it is your responsibility to check and immediately contact us regarding any damage or defects to products. We will not accept liability for visible damage not reported within three days of delivery.
Returns, Refunds & Faults
We hope you will be pleased with your purchase from us. You may return your items within 30 days of receiving your order and all we ask is that items are in a fully resalable condition, undamaged and unopened. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and it will only be returned to you at your cost. Please note: Sanderson, Laura Ashley, Earthborn and Leyland Trade paints are mixed to order and cannot be returned. For items marked as SPECIAL ORDER, please see below.
Special Order Returns Policy
You may return complete orders containing an item marked as Special Order. We must be notified by email within 14 days of receiving your order and the goods must arrive back to us within 14 days from notifying us. We are unable to accept returns for part orders of wallpaper or murals marked as Special Order.
We will refund payment of goods as soon as possible within at least 7 working days of return. Please note - we will only refund the cost of the goods and not the cost of any postage charges on returned items. The cost of returning the goods to us is the responsibility of the buyer.
Once your returns has been delivered to us we aim to process all refunds within 7 days. We will refund the original payment method.
Please check all products on receipt for colour, design, quality or imperfections. It is essential that such checks are carried out before cutting or hanging the rolls, as no claims will be accepted after the first three lengths have been hung. No refunds will be issued for any labour spent or incurred in hanging these wallpapers. If you have a fault with your wallpaper, stop and contact us immediately. Please keep all labels and samples of the fault as these are required by the manufacturer when making a claim.
Can I have a specific batch number?
If you need specific batch number, please contact us before placing an order and we will check our stock for you.
Will all my rolls be the same batch?
All wallpaper orders are packed with the same batch number, please check you order on arrival and contact us if there's a problem.
Why is the design the wrong way round on the roll?
Some wallpapers are reversed rolled due to production methods, the way the paper comes off the roll is not necessarily the way it should be hung, please check before hanging.
Where's my order?
All parcels are despatched using a tracked service and your tracking number will be provided in your despatch email notification. If your order has not arrived when expected, please contact us as soon as possible so that we can contact the courier.
Sample orders are not tracked.
Do I need to use lining paper?
We always recommend that you line your walls first as it covers any imperfections on the wall resulting in a better finish.
Why have I not received an order conformation?
Once payment has been completed an order confirmation will be emailed to you automatically. If you have not received an email, please contact us as soon as possible.
Do you price match?
We are committed to offering fantastic service and great value for money. We understand that price is important to you and we will lower our price to match any competitors price. Our price match information can be found here