Help & FAQ's
The Colne shop is closed until further notice, collection from the shop is not possible at the moment although we are working hard to offer this service as soon as possible. Should you need to get in touch we would prefer that you do so by email as we cannot always be available to answer the telephone.
We are currently operating with a skeleton staff and we do appreciate your patience during these difficult times. Please be aware that we are experiencing some supplier shortages and delays, if we do not have your chosen product in stock we will notify you as soon as possible.
Our couriers are practicing social distancing to minimise the risk. Our parcels will be delivered contactless.
Standard delivery is currently 3-5 working days. Please allow a little extra time for your order to arrive.
If you need to contact us
We are currently experiencing a high volume of online orders and we would prefer that you contact us by email as we are operating with a small team and the telephone cannot always be answered. We will try and respond within 24 hrs. Please us our contact us form
Some destinations outside of Europe have been suspended until further notice.
We accept all major credit/debit cards and PayPal
Cancelling or amending an order
Please contact us as soon as possible if you wish to change or cancel your order. If your order status has been changed to despatched it may not be possible to change the order.
If your chosen item is out of stock, we will contact you as soon as possible and ask you if are happy to wait for the item to come back into stock. For items marked as Special Order, please allow up to 10 days for your order to arrive.
Our standard delivery is £5 with an estimated delivery of 3-5 working days.
Parcelforce - £14
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Parcelforce - £16
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Standard delivery - £11.00
Safe Place Requests
If you would like your parcel to be left in a safe place, please add a note to your order at checkout and state where you’d like the parcel to be left. The responsibility of the parcel then transfers to you. Please note: Orders containing paint require a signature and cannot be left in a safe place.
Next day delivery
UK Next Working Day £8
Order before 2pm Mon - Thurs for next day delivery. If you order after 2pm on a Thursday you will receive your order the following Monday. Friday/Saturday/Sunday next day orders will be delivered on Tuesday.(excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special order items are not available for next day delivery.
Weekend delivery is charged at £10.
Order before 2pm Monday - Friday for Saturday/Sunday delivery. (excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special Order items are not available weekend delivery.
Information about where we ship to can be found here
Recipients of deliveries made outside the UK may be subject to local import fees, duties and taxes. All applicable charges for custom clearance will be payable by the parcel recipient.
We can’t tell you what the import cost would be, as customs policies and import duties vary widely from country to country. We recommend that you contact your local customs office for current charges before placing your order.
We regret that we are unable to accept orders for delivery to an address containing a PO Box Number or from persons whose own address contains a PO Box Number.
Products that contain liquids or paint are not available for international orders.
Please allow up to 5 working days for your samples to arrive. Items marked as Special Order may take up to 15 days depending on the manufacturer.
Please allow 10-15 working days.
Our delivery partners
We use both DPD and Parcelforce to deliver our parcels. Special order items may be sent directly from the manufacturer.
On delivery, it is your responsibility to check and immediately contact us regarding any damage or defects to products. We will not accept liability for visible damage not reported within three days of delivery.
Returns, Refunds & Faults
We hope you will be pleased with your purchase from us. However, if you are not completely satisfied with your product or you have ordered too much and wish to return anything you may return your items within 90 days of delivery and all we ask is that items are in a fully resalable condition, undamaged and unopened. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and it will only be returned to you at your cost.
Please note that it is your responsibility to pay for the return postage costs. We cannot assume responsibility for returned items that are lost in the post.
Mixed paints and products made to order cannot be returned.
Once your returns has been delivered to us we aim to process all refunds within 5 working days. We will refund the original payment method.
Please check all products on receipt for colour, design, quality or imperfections. It is essential that such checks are carried out before cutting or hanging the rolls, as no claims will be accepted after the first three lengths have been hung. No refunds will be issued for any labour spent or incurred in hanging these wallpapers. If you have a fault with your wallpaper, stop and contact us immediately. Please keep all labels and samples of the fault as these are required by the manufacturer when making a claim.
Can I have a specific batch number?
If you need specific batch number, please contact us before placing an order and we will check our stock for you.
Will all my rolls be the same batch?
All wallpaper orders are packed with the same batch number, please check you order on arrival and contact us if there's a problem.
Why is the design the wrong way round on the roll?
Some wallpapers are reversed rolled due to production methods, the way the paper comes off the roll is not necessarily the way it should be hung, please check before hanging.
Where's my order?
All parcels are despatched using a tracked service and your tracking number will be provided in your despatch email notification. If your order has not arrived when expected, please contact us as soon as possible so that we can contact the courier.
Sample orders are not tracked.
Do I need to use lining paper?
We always recommend that you line your walls first as it covers any imperfections on the wall resulting in a better finish.
Why have I not received an order conformation?
Once payment has been completed an order confirmation will be emailed to you automatically. If you have not received an email, please contact us as soon as possible.
Do you price match?
We are committed to offering fantastic service and great value for money. We understand that price is important to you and we will lower our price to match any competitors price. Our price match information can be found here