Delivery Information
UK Delivery Charges
Express Delivery - £5 - Estimated within 2 working days
FREE standard delivery on orders over £50*. Estimated with 3-5 working days
(*excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Next Working Day - £7
Next Day Before 12 - £10
Saturday Delivery - £14
Order before 2pm Mon - Thurs for next day delivery. If you order after 2pm on a Thursday you will receive your order the following Monday. Friday/Saturday/Sunday next day orders will be delivered on Tuesday.(excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special order items are NOT available for next day or weekend delivery.
Scottish Highlands
Parcelforce - £14 - 2-3 working days
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands
Parcelforce - £16
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland
DPD Express - £11.00 - 2-3 working days (free on orders over £100)
DPD Next Working Day - £19.00
Ireland
DPD Standard - £10 - 2-5 working days (free on orders over £100)
Availability
If your chosen item is out of stock, we will contact you to ask if you are happy to wait for the item to come back into stock.
Special Order Items - Please allow up to 10 days for your order to arrive.
Safe Place Requests
If you would like your parcel to be left in a safe place, please add a note to your order at checkout and state where you’d like the parcel to be left. The responsibility of the parcel then transfers to you.
Paint & Liquids
Products that contain paint, varnish or other liquids are UK MAINLAND only. This excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes. If you want to confirm that we can deliver to your address, please contact us before ordering. All Paint orders are delivered by either Parcelforce or UPS.
Paints marked as special order cannot be returned. This paint is mixed especially for you.
Samples
Samples are charged at £1 each and posted free of charge via Royal Mail 1st Class for UK orders.
Please allow up to 5 working days for your samples to arrive. Items marked as Special Order may take up to 15 days depending on the manufacturer.
International sample delivery is £3.95 plus £1 per sample and up to a maximum of 5 samples per order.
Can I collect from the shop?
Of course, we'd love to see you. Contact us with your requirements and we will get it ready for you to collect.
Damaged goods or Shortages
All orders must be inspected on delivery. We must be notified of any damages, shortages or incorrect items sent within 7 working days.
International Delivery
Country | Price | Delivery Estimate |
| Ireland | £10.00 | 2-3 days |
Jersey and Guernsey | £10.00 | 2-3 days |
France, Monaco, Belgium, Luxembourg, Germany and Netherlands | £10.00 | 2-3 days |
Denmark | £10.00 | 4-5 days |
Corsica | £33.00 | 5-6 days |
Italy | £15.00 | 4-5 days |
Spain | £20.00 | 4-5 days |
Portugal | £23.00 | 4-5 days |
Greece and Sicily | £34.00 | 5-7 days |
Latvia, Estonia, Lithuania and Sweden | £26.00 | 6-7 days |
| Bulgaria, Croatia and Turkey | £28.00 | 5-6 days |
| Canary Islands, Gibraltar, Malta | £50.00 | 6-7 days |
| Austria, Poland, Finland, Hungary, Slovakia, Slovenia and Czech Republic | £22.00 | 5-7 days |
| Norway and Switzerland | £22.00 | 3-6 days |
Other countries
Other countries will be automatically calculated at checkout depending on the weight of your order. If your country is not available, please contact us for a price.
All orders must be signed for at the address to which it is shipped.
Import Fees
Recipients of deliveries made outside the UK may be subject to local import fees, duties and taxes. All applicable charges for custom clearance will be payable by the parcel recipient.
We regret that we are unable to accept orders for delivery to an address containing a PO Box Number or from persons whose own address contains a PO Box Number.
Products that contain liquids or paint are not available for international orders.
Samples
International sample delivery is £3.95 plus £1 per sample and up to a maximum of 5 samples per order.
Click here for more details about our sample service
International Returns Policy
You may return any unwanted or extra rolls back to us within 30 days of delivery, items must be unopened and in a resalable condition.
Please note that it is your responsibility to pay for the return postage costs. The goods will be deemed returned when received and checked by us and we will refund payment of goods as soon as possible, within at least 7 working days. We cannot assume responsibility for returned items that are lost in the post.
If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and it will only be returned at your cost.
