Delivery Information
COVID-19 Update
Our next day services have been temporarily suspended.
We are currently 2-3 days behind with orders. Due to high order volumes we've had to extend our normal delivery estimate. Please allow 4-6 working days for delivery
UK Delivery Charges
Standard delivery - £5
Next Working Day - £7 - (SUSPENDED)
Saturday Delivery - £14 - (SUSPENDED)
FREE standard delivery on orders over £100.
Order before 2pm Mon - Thurs for next day delivery. If you order after 2pm on a Thursday you will receive your order the following Monday. Friday/Saturday/Sunday next day orders will be delivered on Tuesday.(excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special order items are NOT available for next day or weekend delivery.
Scottish Highlands
Parcelforce - £14 - 2-3 working days
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands
Parcelforce - £16
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland
Standard delivery - £11.00 - 2-3 working days (free on orders over £150)
Who delivers your order?
We use both DPD and Parcelforce to deliver our parcels. Special order items may be sent directly from the manufacturer.
Safe Place Requests
If you would like your parcel to be left in a safe place, please add a note to your order at checkout and state where you’d like the parcel to be left. The responsibility of the parcel then transfers to you. Please note: Orders containing paint require a signature and cannot be left in a safe place.
Paint & Liquids
Products that contain paint, varnish or other liquids are UK MAINLAND only. This excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes. If you want to confirm that we can deliver to your address, please contact us before ordering. All Paint orders are delivered by either Parcelforce or UPS.
Paints marked as special order cannot be returned. This paint is mixed especially for you.
Samples
Samples are charged at £1 each and posted via Royal Mail 48 for UK orders.
Please allow up to 5 working days for your samples to arrive. Items marked as Special Order may take up to 15 days depending on the manufacturer.
International sample delivery is £4 plus £1 per sample and up to a maximum of 5 samples per order.
Can I collect from the shop?
Of course, we'd love to see you. Contact us with your requirements and we will get it ready for you to collect.
Damaged goods or Shortages
All orders must be inspected on delivery. We must be notified of any damages, shortages or incorrect items sent within 7 working days.
International Deliveries
Information on international deliveries can be found here
