Delivery Information
COVID-19 Update
Due to staff shortages and couriers now unable to guarantee delivery on time, our next day services have been suspended. Please allow 2-4 working days for delivery.
UK Delivery Charges
Standard delivery - £5 - Estimated within 3 working days
Next Working Day - £7
Saturday Delivery - £14
FREE standard delivery on orders over £100.
Order before 2pm Mon - Thurs for next day delivery. If you order after 2pm on a Thursday you will receive your order the following Monday. Friday/Saturday/Sunday next day orders will be delivered on Tuesday.(excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes)
Special order items are NOT available for next day or weekend delivery.
Who delivers your order?
We use both DPD and Parcelforce to deliver our parcels. Special order items may be sent directly from the manufacturer.
Availability
If your chosen item is out of stock, we will contact you to ask if you are happy to wait for the item to come back into stock.
Special Order Items - Please allow up to 10 days for your order to arrive.
Safe Place Requests
If you would like your parcel to be left in a safe place, please add a note to your order at checkout and state where you’d like the parcel to be left. The responsibility of the parcel then transfers to you. Please note: Orders containing paint require a signature and cannot be left in a safe place.
Paint & Liquids
Products that contain paint, varnish or other liquids are UK MAINLAND only. This excludes the Scottish Highlands and Islands and Northern Ireland and some UK postcodes. If you want to confirm that we can deliver to your address, please contact us before ordering. All Paint orders are delivered by either Parcelforce or UPS.
Paints marked as special order cannot be returned. This paint is mixed especially for you.
Samples
Samples are charged at £1 each and posted via Royal Mail 48 for UK orders.
Please allow up to 5 working days for your samples to arrive. Items marked as Special Order may take up to 15 days depending on the manufacturer.
International sample delivery is £4 plus £1 per sample and up to a maximum of 5 samples per order.
Can I collect from the shop?
Of course, we'd love to see you. Contact us with your requirements and we will get it ready for you to collect.
Damaged goods or Shortages
All orders must be inspected on delivery. We must be notified of any damages, shortages or incorrect items sent within 7 working days.
Scottish Highlands
Parcelforce - £14 - 2-3 working days
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands
Parcelforce - £16
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland
Standard delivery - £11.00 - 2-3 working days (free on orders over £150)
Next Working Day - £19.00
International Delivery
| Country | up to 20kg | Delivery Estimate |
| Ireland | £12 | 2-3 Business days |
Jersey and Guernsey | £12 | 2-3 Business days |
| Austria | £25 | 2-3 Business days |
| Andorra | £60 | 4-5 Business days |
| Bulgaria | £35 | 2-3 business days |
France | £12 | 2-3 Business days |
| Finland | £25 | 5-7 Business days |
Denmark | £12 | 4-5 Business days |
Corsica | £33 | 5-6 Business days |
| Croatia | £35 | 5-6 Business days |
Italy | £18 | 4-5 Business days |
Spain | £20 | 4-5 Business days |
Portugal | £28 | 4-5 Business days |
| Poland | £25 | 4-5 Business days |
Greece and Sicily | £40 | 5-7 Business days |
Latvia, Estonia, Lithuania and Sweden | £25 | 6-7 Business days |
| Bulgaria, Croatia and Turkey | £28 | 5-6 Business days |
| Canary Islands, Gibraltar, Malta | £60 | 6-7 Business days |
| Monaco | £12 | 4-5 business days |
| Poland, Hungary, Slovakia, Slovenia and Czech Republic | £25 | 5-7 Business days |
| Norway and Switzerland | £25 | 3-6 Business days |
Other countries
| Country | up to 6kg | up to 12kg | Delivery Estimate |
| Albania | £48 | £60 | 5-6 business days |
| Andora | - | £51 | 5-6 Business days |
| Argentina | £62 | £95 | 5-7 Business days |
| Armenia | £66 | £82 | 6-7 Business days |
| Australia | £71 | £100 | 5-10 Business days |
| Bahrain | £62 | £95 | 4-5 Business days |
| Barbados | £62 | £95 | 4-5 Business days |
| Belarus | £48 | £60 | 7-9 Business days |
| Brazil | £62 | £95 | 6-10 Business days |
| Canada | £45 | £58 | 4-5 Business days |
| Chile | £62 | £95 | 5-8 Business days |
| China | £87 | £125 | 5-10 Business days |
| Egypt | £62 | £95 | 5-6 Business days |
| Faroe Islands | £66 | £83 | 4-5 Business Days |
| Greenland | £66 | £83 | 4-5 Business days |
| Hong Kong | £87 | £125 | 4-5 Business days |
| Iceland | £48 | £60 | 5-6 Business days |
| India | £62 | £95 | 8-10 Business days |
| Indonesia | £54 | £78 | 6-10 Business days |
| Japan | £54 | £78 | 5-10 Business days |
| Jordan | £62 | £95 | 7-10 Business days |
| Kenya | £62 | £95 | 7-10 Business days |
| Kuwait | £62 | £95 | 4-5 Business days |
| Laos | £54 | £78 | 6-8 Business days |
| Liechtenstein | £48 | £60 | 4-5 Business days |
| Macedonia | £48 | £60 | 7-9 Business days |
| Malaysia | £54 | £78 | 6-8 Business days |
| Mexico | £62 | £95 | 8-10 Business days |
| New Zealand | £71 | 100 | 6-10 Business days |
| Nigeria | £62 | £95 | 7-10 Business days |
| Oman | £62 | £95 | 6-10 Business Days |
| Pakistan | £62 | £95 | 8-10 Business days |
| Philippines | £54 | £78 | 8-15 Business days |
| Qatar | £62 | £95 | 8-15 Business days |
| Russia | £58 | £75 | 10-20 Business days |
| San Marino | £84 | £100 | 5-6 Business days |
| Sardinia | - | £40 | 6-8 Business days |
| Saudi Arabia | £62 | £95 | 8-10 Business days |
| Serbia | £48 | £60 | 8-15 Business days |
| Singapore | £54 | £78 | 4-6 Business days |
| South Africa | £62 | £95 | 8-15 Business days |
| South Korea | £54 | £78 | 8-15 Business days |
| Sri Lanka | £62 | £95 | 8-10 Business days |
| Taiwan | £54 | £78 | 6-10 Business days |
| Thailand | £54 | £78 | 6-10 Business days |
| Ukraine | £48 | £60 | 8-15 Business days |
| United Arab Emirates | £62 | £95 | 8-12 Business days |
| United States of America | £45 | £58 | 4-6 Business days |
| Vietnam | £54 | £78 | 10-15 Business days |
Please contact us for a price if your country is not listed.
All orders must be signed for at the address to which it is shipped.
Import Fees
Recipients of deliveries made outside the UK may be subject to local import fees, duties and taxes. All applicable charges for custom clearance will be payable by the parcel recipient.
We regret that we are unable to accept orders for delivery to an address containing a PO Box Number or from persons whose own address contains a PO Box Number.
Products that contain liquids or paint are not available for international orders.
Samples
International sample postage is £4 plus £1 per sample and up to a maximum of 5 samples per order.
Click here for more details about our sample service
International Returns Policy
You may return any unwanted or extra rolls back to us within 30 days of delivery, items must be unopened and in a resalable condition.
Please note that it is your responsibility to pay for the return postage costs. The goods will be deemed returned when received and checked by us and we will refund payment of goods as soon as possible, within at least 7 working days. We cannot assume responsibility for returned items that are lost in the post.
If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and it will only be returned at your cost.
