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  • Privacy and Cookie Policy

    We are committed to protecting your privacy whether you are shopping with us or just browsing our website. We collect information about you to process your orders and to provide you with the best service possible. 

    Information That We Collect

    In running and maintaining our website we collect and process the following data about you:

    • Name
    • Address
    • Phone Number
    • Email Address
    • IP Address

    When you place an order with us we need to know your name, address, email and telephone number.  We will use your phone number and email address to notify you of your delivery information and to contact you if we have a problem with your order.

    Email marketing: With your permission, we may send you emails about our website, new products and other updates.

    CONSENT

    When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase you consent to the collection and use of this information by Allen Braithwaite

    You can check any information that we hold about you by visiting your account page or by emailing us. If you find any inaccuracies we will either delete or correct it. 

    PAYMENTS

    We use third party payment processors to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. 

    Credit/Debit cards are processed by Stripe

    stripe.com/gb/privacy

    PayPal

    paypal.com/en/webapps/mpp/ua/privacy-full

    THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    dpd.co.uk/privacy_policy.jsp

    royalmail.com/privacy-notice

    parcelforce.com/privacy

    Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    Third Party Links

    We may occasionally link to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

    DATA SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our website pages are all run securely in https, meaning your details are secure at all times during your visit to our website. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

    COOKIES

    We use cookies to help improve your shopping experience on our website. We use cookies to remember products in your shopping basket, your wish list and where appropriate to gather information about your visit in order to assist us in improving our website. These cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

    You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

    Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

    xid - unique token, sessional.

    recent_login - stores your username to auto-complete the sign-in form next time you visit the website.

    viewedResources - holds a list of cached CSS files, this is used to make the website pages load faster. Persistent for 1 hour.

    rv - holds a list of products you recently viewed on the website. Does not expire.

    xc_np_product_#### - holds product identifiers, used to navigate within website. Persistent for 30 minutes

    Usage Data

    Usage Data is collected automatically when using our website.

    Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When You access the website by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit our website or when You access our website by or through a mobile device.

    Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to track the activity on Our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our website. The technologies We use may include:

    Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our website may use Cookies.

    Web Beacons. Certain sections of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

    We use both Session and Persistent Cookies for the purposes set out below:

    Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

    Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

    Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

    Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

    xid - unique token, sessional.

    recent_login - stores your username to auto-complete the sign-in form next time you visit the website.

    viewedResources - holds a list of cached CSS files, this is used to make the website pages load faster. Persistent for 1 hour.

    rv - holds a list of products you recently viewed on the website. Does not expire.

    xc_np_product_#### - holds product identifiers, used to navigate within website. Persistent for 30 minutes

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    To provide and maintain our Service, including to monitor the usage of our website.
    To manage Your Account: to manage Your registration as a user of the website. The Personal Data You provide can give You access to different functionalities of the website that are available to You as a registered user.
    For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the website.
    To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
    To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
    To manage Your requests: To attend and manage Your requests to Us.

    For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

    We may share Your personal information in the following situations:

    With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our website, for payment processing, to contact You.

    CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

    Contacting Us

    Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy